Privacy Policy

Effective Date: 1 January 2026

OVERVIEW

This Privacy Policy describes how Nakshatra AI ("Nakshatra AI", "we", "our", or "us") collects, uses, stores, processes, protects, and shares information obtained from users who access or use https://nakshatraai.ai, our mobile application, AI astrology services, consultations, and Nakshatra Store.

Nakshatra AI is committed to protecting the privacy of all users, whether they are registered members, customers purchasing products, individuals booking astrology consultations, or visitors browsing our Platform.

This Privacy Policy should be read together with our Terms & Conditions and other policies available on the Website.

By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue using our Platform immediately.

USER CONSENT

By creating an account, purchasing products, booking astrology consultations, generating a Kundli, using AI-powered astrology services, or otherwise accessing the Platform, you expressly consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.

Your continued use of Nakshatra AI after any modifications to this Privacy Policy shall constitute your acceptance of the updated Policy.

OUR COMMITMENT TO YOUR PRIVACY

Nakshatra AI values your trust and is committed to safeguarding your personal information.

We collect only the information reasonably necessary to provide astrology services, improve user experience, process orders, fulfill deliveries, and maintain the security and functionality of our Platform.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Personal information shared with Nakshatra AI is handled with appropriate administrative, technical, and organizational safeguards designed to protect it against unauthorized access, misuse, disclosure, alteration, or destruction.

COLLECTION OF PERSONAL INFORMATION

When you use Nakshatra AI, we may collect personal and non-personal information depending upon the services you access.

Information may be collected when you:

  • Register an account.
  • Sign in using mobile number, email, or other authentication methods.
  • Generate your Kundli.
  • Book astrology consultations.
  • Purchase products through Nakshatra Store.
  • Contact customer support.
  • Subscribe to newsletters or promotional communications.
  • Participate in surveys, campaigns, contests, or feedback programs.
  • Browse or interact with our Website.

PERSONAL IDENTIFIABLE INFORMATION

Depending upon the services you use, we may collect information including but not limited to:

  • Full Name
  • Mobile Number
  • Email Address
  • Date of Birth
  • Time of Birth
  • Place of Birth
  • Gender (where voluntarily provided)
  • Profile Photograph (if uploaded)
  • Shipping Address
  • Billing Address
  • Order History
  • Consultation History
  • Customer Support Communications

Such information enables us to create your user profile, provide personalized astrology services, process purchases, verify your identity, and improve your overall experience on the Platform.

You are responsible for ensuring that all information provided is accurate, complete, and updated.

ASTROLOGY INFORMATION

Certain services offered by Nakshatra AI require users to provide astrology-related information.

This may include:

  • Birth Date
  • Birth Time
  • Birth Place
  • Horoscope Preferences
  • Kundli Information
  • Astrology Consultation Records
  • AI Chat History
  • Match Making Information

This information is collected solely for generating personalized astrology reports, recommendations, consultations, compatibility analysis, and AI-powered guidance.

Nakshatra AI does not use astrology information for purposes unrelated to the services requested by the user except where necessary to improve our services or comply with applicable law.

ORDER & TRANSACTION INFORMATION

When purchasing products through Nakshatra Store, we may collect:

  • Product Details
  • Order Information
  • Invoice Information
  • Shipping Details
  • Billing Details
  • Payment Status
  • Delivery Preferences
  • Return or Refund Requests

Payments are processed through secure third-party payment gateways.

Nakshatra AI does not store complete debit card numbers, credit card numbers, CVV information, or banking credentials on its servers.

TECHNICAL INFORMATION

Whenever you access the Platform, certain technical information may be collected automatically.

This may include:

  • IP Address
  • Device Type
  • Operating System
  • Browser Information
  • Language Preferences
  • Session Information
  • Login Details
  • Pages Visited
  • Time Spent on the Platform
  • Referral URLs
  • Crash Reports
  • Cookies
  • Device Identifiers

Such information is collected to improve platform security, analyze website performance, troubleshoot technical issues, prevent fraudulent activities, and enhance user experience.

NON-PERSONAL INFORMATION

We may also collect information that does not directly identify an individual user.

This may include:

  • Browser Type
  • Internet Service Provider
  • General Geographic Region
  • Device Performance Information
  • Website Traffic Statistics
  • User Behaviour Analytics
  • Aggregated Usage Data

This information is used for research, analytics, service optimization, and improving the performance of Nakshatra AI and Nakshatra Store.

PURPOSE OF INFORMATION COLLECTION

The information collected by Nakshatra AI may be used for purposes including but not limited to:

  • Creating and managing user accounts.
  • Providing personalized astrology services.
  • Generating Kundli reports.
  • Offering AI-powered astrology recommendations.
  • Scheduling astrology consultations.
  • Processing orders placed through Nakshatra Store.
  • Shipping products.
  • Verifying transactions.
  • Providing customer support.
  • Improving Platform functionality.
  • Preventing fraud and unauthorized activities.
  • Conducting analytics and research.
  • Sending service-related notifications.
  • Sharing promotional offers where permitted.
  • Complying with legal and regulatory obligations.

DATA RETENTION

Nakshatra AI retains personal information only for as long as necessary to:

  • Provide requested services.
  • Complete product deliveries.
  • Process refunds and returns.
  • Resolve disputes.
  • Comply with legal obligations.
  • Maintain business records.
  • Improve future services.

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal requirements.

DATA DELETION REQUESTS

Users may request deletion of their account or personal information by contacting our customer support team.

Upon receiving a valid request, Nakshatra AI will review the request and delete or anonymize the information where legally permissible.

Certain records may continue to be retained where required by applicable laws, regulatory obligations, fraud prevention measures, taxation requirements, or dispute resolution.

SECURITY MEASURES

The security of your personal information is important to Nakshatra AI. We implement appropriate technical, administrative, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These security measures may include:

  • Secure server infrastructure
  • SSL (Secure Socket Layer) encryption for data transmission
  • Secure payment gateway integration
  • Restricted employee access to personal information
  • Regular security monitoring and system updates
  • Authentication and authorization controls

Although we make every reasonable effort to protect your information, no method of electronic transmission or storage is completely secure. Therefore, Nakshatra AI cannot guarantee absolute security of information transmitted over the internet, and users share information at their own risk.

COOKIES & TRACKING TECHNOLOGIES

Nakshatra AI uses cookies and similar technologies to improve user experience and enhance the performance of the Platform.

Cookies may be used to:

  • Remember your login session.
  • Save user preferences.
  • Improve website functionality.
  • Analyze website traffic and visitor behaviour.
  • Personalize content and recommendations.
  • Improve security and fraud prevention.

Users may disable cookies through their browser settings. However, doing so may affect certain features and functionality of the Website.

SHARING OF INFORMATION

Nakshatra AI respects your privacy and does not sell, rent, or trade your personal information to third parties.

However, information may be shared where necessary with:

  • Payment gateway providers for processing transactions.
  • Courier and logistics partners for product delivery.
  • Technology and cloud service providers supporting our Platform.
  • Analytics and marketing service providers assisting with website performance.
  • Professional advisors, auditors, or legal consultants where required.
  • Government authorities or law enforcement agencies when required by applicable law or legal process.

All third-party service providers are expected to protect your information and use it only for the services they provide on our behalf.

CONFIDENTIAL INFORMATION

Nakshatra AI treats personal information provided by users as confidential and uses it only for legitimate business purposes associated with the services requested.

Confidential information will not be disclosed except:

  • Where disclosure is required by applicable law or judicial order.
  • To investigate fraud, security incidents, or unlawful activities.
  • To protect the rights, property, or safety of Nakshatra AI, its users, or the public.
  • With your consent.
  • Where necessary for service delivery through trusted third-party providers.

THIRD-PARTY SERVICES

The Platform may contain links to third-party websites, payment gateways, courier partners, or external services.

These third parties operate independently and maintain their own privacy policies.

Nakshatra AI is not responsible for the content, security, privacy practices, or policies of any third-party websites or services.

Users are encouraged to review the privacy policies of such third-party platforms before sharing any personal information.

MARKETING COMMUNICATIONS

With your consent, Nakshatra AI may send:

  • Service updates
  • Order notifications
  • Promotional offers
  • Product recommendations
  • Astrology-related content
  • Newsletters
  • Feature announcements

Users may unsubscribe from promotional communications at any time by using the unsubscribe option or contacting our support team.

Service-related communications necessary for order processing, consultations, account security, or legal compliance may continue to be sent even if promotional communications are disabled.

USER RIGHTS

Subject to applicable laws, users may have the right to:

  • Access their personal information.
  • Update or correct inaccurate information.
  • Request deletion of eligible personal information.
  • Withdraw consent where applicable.
  • Request clarification regarding the processing of personal information.

Requests may be submitted through our official support email.

Certain information may continue to be retained where required by law or for legitimate business purposes.

CHILDREN'S PRIVACY

Nakshatra AI is intended for individuals who are legally capable of entering into binding agreements.

We do not knowingly collect personal information from children below the age of 13 years.

If we become aware that personal information belonging to a child has been collected without appropriate authorization, reasonable steps will be taken to delete such information.

Parents or legal guardians who believe that their child has submitted personal information may contact us for assistance.

SAFETY & SECURITY

Nakshatra AI is committed to maintaining a secure environment for all users.

We continuously review our systems and security practices to protect user accounts, transactions, and personal information.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify us of any unauthorized access or suspected misuse of their accounts.

DISCLAIMER

Nakshatra AI provides astrology consultations, AI-generated insights, horoscope services, gemstone recommendations, spiritual guidance, and related products based on traditional Vedic astrology and user-provided information.

The information available on the Platform is intended for informational and spiritual purposes only.

Nakshatra AI does not guarantee:

  • Financial success
  • Career growth
  • Marriage
  • Relationship outcomes
  • Business success
  • Medical recovery
  • Legal outcomes
  • Educational success
  • Any specific personal result

Individual experiences may vary, and users should exercise independent judgment before making important personal, financial, legal, or medical decisions.

The Platform is not a substitute for professional advice from qualified experts.

POLICY UPDATES

Nakshatra AI reserves the right to modify or update this Privacy Policy at any time.

Any changes will become effective immediately upon publication on the Website unless otherwise specified.

Users are encouraged to review this Privacy Policy periodically to remain informed about how their information is protected.

Continued use of the Platform following any updates constitutes acceptance of the revised Privacy Policy.

CONTACT US

If you have any questions regarding this Privacy Policy, your personal information, or your rights under this Policy, you may contact us at:

Nakshatra AI
Website: https://nakshatraai.ai
Email: info@nakshatraai.ai

GRIEVANCE OFFICER

In accordance with applicable laws, users may contact our Grievance Officer for concerns relating to privacy, personal information, or any alleged breach of this Privacy Policy.

Grievance Officer
Email: info@nakshatraai.ai

The Grievance Officer will make reasonable efforts to address and resolve concerns in accordance with applicable legal requirements.